How to reduce the strain on your support team AND improve customer experience.
Jonathan Dickinson
Jonathan Dickinson works at SourceCode Technology Holdings Inc. (otherwise known as K2) - a company that develops a business workflow platform. He keeps busy in the company by working on the core/server (platform) technologies.
Anything views, opinions and information conveyed on this blog are not that of his employer's. The information is Public Domain and as such comes with no liability.
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