Comments on: Constructive RTFM http://jonathan.dickinsons.co.za/blog/2009/07/constructive-rtfm/ "Jonathan Chayce Dickinson".ToString() Tue, 13 Apr 2010 16:17:41 +0000 hourly 1 By: Jonathan Dickinson http://jonathan.dickinsons.co.za/blog/2009/07/constructive-rtfm/comment-page-1/#comment-108 Jonathan Dickinson Thu, 25 Mar 2010 14:00:34 +0000 http://jonathan.dickinsons.co.za/blog/?p=142#comment-108 Yeah unfortunately I guess that constitutes as reading the manual. Unfortunately our support system is confidential (closed-source; big corporates) so we can't just pull everything together; maybe our KB articles. On a side-note I was considering trying to get an exception search engine going; that would use stack traces to find related information; now that would be slick. Yeah unfortunately I guess that constitutes as reading the manual. Unfortunately our support system is confidential (closed-source; big corporates) so we can’t just pull everything together; maybe our KB articles.

On a side-note I was considering trying to get an exception search engine going; that would use stack traces to find related information; now that would be slick.

]]> By: coderoom http://jonathan.dickinsons.co.za/blog/2009/07/constructive-rtfm/comment-page-1/#comment-107 coderoom Thu, 25 Mar 2010 13:46:24 +0000 http://jonathan.dickinsons.co.za/blog/?p=142#comment-107 You know, nobody's going to read that little text so you can probably write what you want in it :-) More seriously, the Stack Overflow model seems optimal to me - show matching FAQ articles in real time while the user types into the problem report field. The trick is to make finding the information easier than asking for it! You know, nobody’s going to read that little text so you can probably write what you want in it :-) More seriously, the Stack Overflow model seems optimal to me – show matching FAQ articles in real time while the user types into the problem report field. The trick is to make finding the information easier than asking for it!

]]> By: Jonathan Chayce Dickinson (jcdickinson) 's status on Wednesday, 22-Jul-09 06:39:43 UTC - Identi.ca http://jonathan.dickinsons.co.za/blog/2009/07/constructive-rtfm/comment-page-1/#comment-30 Jonathan Chayce Dickinson (jcdickinson) 's status on Wednesday, 22-Jul-09 06:39:43 UTC - Identi.ca Wed, 22 Jul 2009 06:39:53 +0000 http://jonathan.dickinsons.co.za/blog/?p=142#comment-30 [...] http://jonathan.dickinsons.co.za/blog/2009/07/constructive-rtfm/ [...] [...] http://jonathan.dickinsons.co.za/blog/2009/07/constructive-rtfm/ [...]

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